About shipping and delivery date | Noren MURO, a specialty store of rice koji and amazake [official mail order]
- About shipping
- postage
- delivery company
- Estimated delivery time
- Specify the date and time of delivery
- Notes on shipping
About shipping
Orders placed before noon on business days will be shipped the same day!
(Saturdays, Sundays, holidays, summer, year-end and New Year holidays, etc.)
Orders placed after noon will be shipped the next business day.
If you specify a delivery date, we will adjust the shipping date.
In addition, in the following cases, it may take time to deliver. Please note.
- If some items are not available in the same order
- If you need to confirm your order details or payment status
- In the case of pre-ordered items, backordered items, and items that are described as being shipped from XX days (will be delivered as soon as they arrive)
- When a large number of orders are received at one time
postage
Free shipping nationwide for orders totaling 5,400 yen (including tax) or more!
*Okinawa and remote islands are 10,800 yen (tax included) or more
According to the total order amount for 1 delivery, the shipping fee will be charged as follows.
- [For less than 5,400 yen (tax included)]
- Hokkaido/Honshu/Shikoku/Kyushu: 660 yen Okinawa/remote islands: 1,980 yen
- [For more than 5,400 yen (tax included)]
- Hokkaido/Honshu/Shikoku/Kyushu: Free <br>Okinawa/remote islands: 1,980 yen
- [In the case of 10,800 yen (tax included) or more]
- Hokkaido/Honshu/Shikoku/Kyushu: Free of charge <br>Okinawa/Remote islands: Free of charge
delivery company
It will be delivered by Sagawa Express.
(There are exceptions in some areas. Please note that you cannot choose the delivery company.)
Estimated delivery time
If you place your order before noon on a business day, we will ship it the same day. We will inform you of the tracking number after the product is shipped, so please check the delivery status from the tracking service.
In addition, delivery may be delayed in the following cases. Please note.
- For delivery to remote islands and some areas
- In unavoidable circumstances such as weather conditions and traffic conditions in the delivery area
Specify the date and time of delivery
You can specify the arrival date below.
1) Add desired products to cart
2) Once you have decided on your order, please click the cart icon in the upper right corner.
3) There is a desired delivery date and time item under the "Proceed to payment" button on the cart page, so please specify the desired date and time here.
Notes on shipping
Please check the following notes regarding shipping.
[About the delivery address]
- If you live in a condominium or apartment, please be sure to enter the room number.
[About delivery date]
- Please note that if you specify the date and time, it will be shipped as soon as all orders for the same delivery address are completed.
- If you do not specify a delivery date, we will ship on the shortest delivery date. If you do not specify the date and time, it may be delivered earlier.
[About shipping date]
- If you do not specify a delivery date, orders placed before noon on a business day will be shipped the same day.
(Excluding orders that include backordered items) - If you specify a delivery date, we will ship after coordinating with the delivery company, taking into consideration the delivery area and congestion.
- Regardless of whether the delivery date is specified or not, we cannot accept requests for the "shipping date". Please leave it to our shop.
[About delivery status]
- For inquiries about delivery after shipment, please check the tracking number service that we have informed you and contact the indicated sales office.
[Regarding packages returned to our shop]
- Packages that have exceeded the storage period specified by the delivery company regulations for some reason, such as long-term absence or unknown address, will be returned to our shop.
In that case, the actual cost of round-trip shipping will be charged. Please note that free shipping does not apply in this case.