About returns, exchanges, and expiration dates | Noren MURO, a specialty store for rice koji and amazake [official mail order]

About returns and exchanges

Please note that due to the nature of food products, we cannot accept returns or exchanges for customer convenience.

About defective products

We make every effort to ensure the quality of our products, but in the unlikely event that there is a defect in the product, damage during delivery, or incorrect delivery due to our store, please contact us within 7 days from the arrival of the product. We will exchange it for you.

  • In this case, the shipping fee will be borne by our shop.

About expiration date

Except for items with a specified expiration date, such as sale items, we deliver items with an expiration date of 2 months or more from the date of order. This is because we have determined that even if the expiration date is at least 2 months, you can enjoy it safely and deliciously .
From the perspective of eliminating food loss, please understand that we are unable to meet requests for products with a long expiration date.

  • Due to inventory management reasons, we are unable to respond to inquiries about specific expiration dates such as when the expiration date is in stock. Thank you for your understanding.